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Frequently
Asked Questions
Is
WebHostGeeks associated with Those Computer Geeks, Inc?
Yes,
Web Host Geeks is the web services division of Those Computer Geeks,
Inc
Can I pay with credit card or do I need to issue a check?
Either
is fine. However if you pay by check you must pay either semiannual
or annual. If you are a Reseller you must pay by credit card in
a monthly billing cycle.
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When you say annually, do you mean pay you
all the money up front, or pay monthly for one year?
You
must pay the full year at once, if you choose the annual contract.
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What does it cost to transfer a domain name?
There
is no fee for transferring your domain name.
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Do you charge additional fees for using the
mySQL database?
No.
It is included in the package.
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What is a virtual domain?
A
Virtual Domain means having your own domain (http://www.your-name.com)
without having to install expensive server hardware and software.
With a Virtual Domain, you utilize our server's storage space, however,
you are still professionally represented via your own personal Internet
web address domain name (www.yourname.com) and by your own personal
e-mail address domain name (you@yourname.com).
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What steps do I need to take to setup a virtual
domain at Web HostGeeks?
Simply
sign-up with us by filling out our online order form.
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What is the time needed to make space on your
server available?
Space
will be made available the same business day! Once an account is
setup an activation notice will be sent to you via e-mail including
your user-ID, password, and your IP address.
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Do you offer dial-up Internet access?
No,
you will need local Internet access in order to maintain your web
site and retrieve e-mail addressed to your site.
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Does Web HostGeeks support Macintosh systems?
Sure.
You can use the Fetch program to transfer files from your MAC to
our system. You can also use Telnet and the POP e-mail programs
like Eudora, Claris E-mail and Netscape Mail.
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Whom can I contact by phone or e-mail if further
questions come up?
For
more information, e-mail sales@Web HostGeeks.com
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Are your servers connected 24 hours a day,
7 days a week? If not, when and why are they disconnected?
Yes.
They are always connected and always monitored.
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What web server do your servers run? (Apache,
Netscape, or...?)
Apache
1.3.6
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What are your server types: NT? UNIX? Both?
Other?
We
use UNIX.
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What do Autoresponders do and are they included?
How many?
An
autoresponder is similar to an alias, but it also will send an automatic
reply back to the sender. You can have an unlimited number of Autoresponders
for no additional cost.
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What programs can be used to access e-mail (pine, elm, Netscape
mail, etc.)?
All
POP clients can be used-- any program which downloads the files
from our server onto your computer. You can use mail user agents
which run on our servers (such as pine), with a special configuration.
You cannot use IMAP programs.
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Can I access my domain address with or without
the "www"?
Yes,
you will be able to access the domain address with or without the
"www" in front of the domain name.
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What is an e-mail alias and is it unlimited?
An
e-mail alias means if you send mail to webmaster@Web HostGeeks.com,
that address is aliased to whomever needs to receive it. It can
be one person or multiple people, however you need it structured.
It is unlimited — get as many as you need for no extra charge!
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Do you have a database system? Cold Fusion? mSQL? Other?
We
use mySQL.
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Do you have FTP and FTP Anonymous access?
Yes,
we provide both FTP and FTP Anonymous access with the standard and
plus account.
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Do you have a limit on the FTP transfer?
No.
There is no limit. You can update your pages an unlimited amount
of times, at any time you wish.
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Is a shell account included?
Yes
it is included.
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Do you use Netscape's SSL technology?
We
use Apache-SSL which is several times more secure than Netscape
SSL.
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Can I run two cron tasks to update pages daily?
Yes.
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Are your virtual servers able to work with
old and text-mode browsers such as Lynx, or will users with those
browsers not find our index.html when putting in only www.ourdomain.com
(in other words, are they truly virtual)?
They
are truly virtual — you get your very own IP address on the
web server. They will work with Lynx.
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How many client sites are put on each web
server? Do you move sites to different servers if a given server
has a high load? Is this monitored?
We
do move clients according to demand. We keep the peak CPU load below
10% on all machines.
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I would like to know if you support VRML 1.0
and 2.0 mime types wrl and mus?
We
support these. You can set your own mime types with your .htaccess
file.
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Does each virtual server have its own log
files?
Yes.
You have your own log files.
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Do you provide a CGI-BIN personal directory?
Yes,
a CGI-BIN is provided.
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What is CGI access?
CGI
scripts (Common Gateway interface) are used to provide things like
counters, form responses, guest books, and many other things. Web
HostGeeks gives you full CGI access for no extra charge! You can
write your own scripts, install someone else's, or use one of our
preinstalled CGI scripts.
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Which languages are supported in CGI (e.g.
Bourne shell, Perl, Java)?
Bourne,
Shell, and Perl are all supported and available. Web HostGeeks does
not offer Java support at this time.
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How can I manage my e-mail users (add/remove/update).
How can I setup mail redirection for my users?
To
add or delete POP boxes, use the Mail Manager at http://yourdomain.com/menu
You redirect mail by editing the address, un-forwarding to the POP
box (which deletes it if that's the only reference to it) and forwarding
to whatever e-mail address you desire.
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Do you charge additional fees for hosting
a secure web site?
No.
It is a free standard feature.
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Do you offer backward compatibility browser
detection?
Yes.
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Can I set up forms for secure transmission?
Yes.
There is no extra charge.
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What cgi scripts are preinstalled?
pgpmail.pl,
formmail.pl and count.cgi
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Does Web HostGeeks offer SSI?
SSI
is on all of our servers. You just need to be sure that you call
your files with the .shtml extension.
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What version of Perl does Web HostGeeks use?
5.00404
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Can we set up password protected areas with
.htaccess?
Yes
you can.
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May I promote my Web HostGeeks web site with
bulk e-mail?
Spamming
is in violation of our service agreement. There are legal and ethical
issues involved in mass mailing of unsolicited e-mail. Any user
of our services who has sent a large number of unsolicited e-mail
will have their account closed within 24 hours. A pro-rata share
of their current contract will be refunded.
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Do you host foreign domains?
Yes
we host all types of domains foreign and domestic.
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Do Web HostGeeks servers support IMAP?
Our
servers are not configured to be able to support IMAP. IMAP is possible,
however, for only the main username of the account. We cannot provide
any support other than turning on your access to IMAP. If you would
like this, please let us know where you connect from and we will
make an ftp connection to the server. We have to open a port for
the locations that you can connect to the server from.
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